Privacy Policy

Last updated February 14, 2021

 

Introduction

Thank you for choosing to be part of our community at Technnovate Private Limited ("Company", "we", "us", "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regards to your personal information, please contact us at info@technnovate.com.

When you visit our website http://foodi.lk (the "Website"), and more generally, use any of our services (the "Services", which include the Website), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.

This privacy notice applies to all information collected through our Services (which, as described above, includes our Website), as well as any related services, sales, marketing, or events.

Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.
 

Data collection and use

Scope

This Policy applies to users of Foodi' services anywhere in the world, including users of Foodi' applications, websites, highlights, or different services. 

This Policy depicts how Foodi and its partners gather and utilize individual data to give our services. 

This Policy explicitly applies to: 


Drivers: User who give transport independently or through accomplice transport organizations to deliver food.

Delivery recipients: Users who request deliveries of food or other items.

Delivery partners: Users who provide delivery services.

This policy likewise applies to the individuals who furnish data to Foodi regarding an application to utilize Our

services, or whose data Foodi generally gets regarding its services, (for example, contact data of people related with Foodi Restaurant partners). 

The practices portrayed in this policy are liable to appropriate laws in the spots in which we work. This implies we just take part in the practices portrayed in this policy in a specific nation or area whenever allowed under the laws of those spots. If you do not mind get in touch with us if you have inquiries on our practices in your nation or area. 

Data controller

The information we collect.

Foodi collects: 

  1. Data that you give to Foodi, for example, when you make your Foodi account. 
  2. Data made when you utilize our services, for example, area, utilization, and gadget data. 
  3. Information from other sources, such as Foodi partners and third parties that use Foodi APIs.

  • The accompanying data is gathered by or for Foodi:


Information you provide.

This may include:
 

User profile: We gather data when you make or refresh your Foodi account. This may incorporate your name, email address, telephone number, login name, and secret key, address, installment or keeping money data (counting related installment check data), government recognizable proof numbers, for example, Social Security number, driving permit or identification whenever required by law, date of birth, photograph, and mark. This likewise incorporates driver vehicle or protection data. This likewise incorporates the inclinations and settings that you empower for your Foodi account. 


Background check information We may gather historical verification data if you join to utilize Foodi' services as a driver or delivery partner. This may incorporate data, for example, your driving history or criminal record (where allowed by law). This data might be gathered by a seller for Foodi' sake. 


User content: We may gather data that you submit when you contact Foodi customer support, give appraisals or compliments to different users, or generally contact Foodi. 


Information created when you use our services.

This may include: 


Location information

Depending upon the Foodi services you use and your application settings or gadget consents, we may gather your exact or inexact area data as decided through information, for example, GPS, IP address and Wi-Fi. 

On the off chance that you are a driver or delivery partner, Foodi gathers area data when the Foodi application is running in the closer view (application open and on-screen) or background (application open yet not onscreen) of your gadget. 

Riders and delivery recipients can utilize the Foodi application without permitting Foodi to gather their location information. Be that as it may, this may influence the usefulness accessible on your Foodi application. For instance, on the off chance that you don't permit Foodi to gather your area data, you should enter your get address physically. What's more, area data will be gathered from the driver amid your excursion and connected to your record, regardless of whether you have not permitted Foodi to gather your area data. 


Transaction information

We gather transaction information identified with your utilization of our services, including the kind of services you asked for or gave, your request subtleties,  delivery information, date and time the administration was given, the sum charged, separate voyaged, and installment Policy. Likewise, on the off chance that somebody utilizes your advancement code, we may connect your name with that individual. 


Usage information

We gather data about how you interface with our services. This incorporates data, for example, get to dates and times, application highlights or pages saw, application crashes and other framework action, kind of program, and outsider destinations or services you were utilizing before cooperating with our services. Sometimes, we gather this data through treats, pixel labels,- and comparable advancements that make and keep up remarkable identifiers. To discover increasingly about these advancements, if it's not too much trouble see our Cookie Statement. 


Communications data

We empower users to speak with one another and Foodi by means of the Foodi applications, sites and other services. For instance, we empower drivers and riders, and delivery partners and beneficiaries, to call one another (in a few nations, without uncovering their phone numbers to one another). To give this administration, Foodi gets some data with respect to the calls, including the date and time of the call/content and the substance of the interchanges. Foodi may likewise utilize this data for customer support services (counting to determine questions between user), for wellbeing and security purposes, to enhance our items and services, and for investigation. 


Information from other sources

This may include: 

  1. User feedback, such as ratings or compliments.
  2. User furnishing your data regarding referral programs. 
  3. A user asking for services for you or for your benefit. 
  4. User or others giving data in association claims or debate. 
  5. Foodi colleagues through which you make or access your Foodi account, for example, installment suppliers, internet-based life services, on-request music services, or applications or sites who utilize Foodi' APIs or whose APIs Foodi utilizes, (for example, when you arrange a stumble on Google Maps). 
  6. Protection suppliers (on the off chance that you are a driver or delivery partner). 
  7. Money related services suppliers (on the off chance that you are a driver or delivery partner). 
  8. Accomplice transport organizations (in the event that you are a driver who utilizes our services through a record related to such an organization). 
  9. The proprietor of a Foodi for Business or Foodi Family profiles that you use. 
  10. Publicly available sources.
  11. Marketing service providers.

Foodi may consolidate the data gathered from these sources with other data in its ownership. 


How we utilize your data

Foodi gathers and uses data to empower dependable and helpful transportation, conveyance and different items and services. We likewise utilize the data we gather: 

  1. To improve the well-being and security of our user and services 
  2. For customer support 
  3. For innovative work 
  4. To empower interchanges to or between user 
  5. To give advancements or challenges 
  6. Regarding legitimate procedures 

Foodi does not offer or share your own data to outsiders for outsider direct showcasing purposes. 


Foodi utilizes the data it gathers for purposes including: 


Providing services and features

  • Foodi utilizes the data we gather to give, customize, keep up and enhance our items and services. This incorporates utilizing the data to: 
  1. Make and refresh your record. 
  2. Verify your identity.
  3. Process or encourage installments for those services. 
  4. Offer, acquire, give or encourage protection or financing policies regarding our services. 
  5. Track the advancement of your trek or conveyance. 
  6. Empower highlights that enable you to impart data to other individuals, for example, when you present a compliment about a driver, allude a companion to Foodi, split charges or offer your ETA. 
  7. Empower highlights to customize your Foodi account, for example, making bookmarks for your most loved spots, and to empower speedy access to past goals. 
  8. Empower availability includes that make it less demanding for the user with handicaps to utilize our services, for example, those that empower hard of hearing or in need of a hearing aid drivers to alarm the riders of their incapacities, permit just instant messages from riders, and to get blazing outing demand warnings rather than sound notices. 
  9. Perform inward tasks important to give our services, including investigating programming bugs and operational issues, to lead information examination, testing and look into, and to screen and dissect use and movement patterns.

Cookies and third-party technologies
 

Foodi and its accomplices use cookies and other identification technologies on our applications, sites, messages and online promotions for purposes portrayed in this approach. 

Cookies are little content documents that are put away on your program or gadget by sites, applications, online media, and commercials. Foodi utilizes treats and comparable advancements for purposes, for example, 

  1. Validating clients 
  2. Recollecting client inclinations and settings 
  3. Deciding the prevalence of substance 
  4. Conveying and estimating the viability of publicizing efforts 
  5. Investigating webpage traffic and inclines, and by and large understanding the online conduct and premiums of individuals who associate with our administrations We may likewise enable others to give a group of onlookers estimation and examination administrations for us, to serve promotions for our benefit over the Internet, and to track and give an account of the execution of those ads. These substances may utilize treats, web reference points, SDKs, and different innovations to recognize your gadget when you visit our webpage and utilize our administrations, and in addition when you visit other online locales and administrations. It would be ideal if you see our Cookie Statement for more data with respect to the utilization of cookies and different advances portrayed in this area, including in regards to your decisions identifying with such advances.

Choice and transparency

Foodi gives the way to you to see and control the data that Foodi gathers, including through: 

  1. in-app privacy settings
  2. device permissions
  3. in-app rating pages
  4. marketing opt-outs

You can likewise ask Foodi to give you clarification, duplicates, or revision of your information. 


PRIVACY SETTINGS

The Privacy Settings menu in the Foodi Rider application enables clients to set or refresh their area and contacts sharing inclinations, and their inclinations for getting portable notices from Foodi. Data on these settings, how to set or change these settings, and the impact of killing these settings are depicted underneath. 


Location information

  • Foodi utilizes riders' gadget area administrations to make it simpler to get a sheltered, dependable excursion at whatever point you require one. Area information enhances our administrations, including pick-ups, route and client bolster. 
  • You can empower/incapacitate or change Foodi' accumulation of rider area data whenever through the Privacy Settings menu in the Foodi application, or by means of the settings on your cell phone. On the off chance that you cripple the gadget area benefits on your gadget, your utilization of the Foodi application will be influenced. For instance, you should enter your get or drop-off areas physically. What's more, area data will be gathered from the driver amid your outing and connected to your record, regardless of whether you have not empowered Foodi to gather your area data. 

 Notifications: Account and trip updates

Foodi gives clients arrange status warnings and updates identified with your record. These warnings are an important piece of utilizing the Foodi application and can't be handicapped. In any case, you can pick the strategy by which you get these notices through the Privacy Settings menu in the Foodi application. 


Notifications: Discounts and news

You can empower Foodi to send you to push warnings about limits and news from Foodi. You can empower/impair these notices whenever through the Privacy Settings menu in the Foodi application. 


DEVICE PERMISSIONS

Most portable stages (iOS, Android, and so on.) have characterized specific kinds of gadget information that applications can't access without your assent. These stages have diverse authorization frameworks for acquiring your assent. The iOS stage will caution you the first run through the Foodi application needs the authorization to get to particular sorts of information and will give you a chance to assent (or not assent) to that ask. Android gadgets will advise you of the authorizations that the Foodi application looks for before you first utilize the application, and your utilization of the application establishes your assent. 


Updates to this policy

We may sometimes refresh this arrangement.
 

We may sometimes refresh this arrangement. On the off chance that we roll out huge improvements, we will inform you of the progressions through the Foodi applications or through other implies, for example, email. To the degree allowed under pertinent law, by utilizing our administrations after such notice, you agree to our updates to this strategy.
 

We urge you to occasionally survey this strategy for the most recent data on our protection rehearses. We will likewise make earlier forms of our protection strategies accessible for the survey.

 

How can you contact us about this notice?

If you have questions or comments about this notice, you may email us at info@technnovate.com or by post to:

Technnovate Private Limited

Urelu West Chunnakam

Jaffna, Northern 40000

Sri Lanka.